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examples of ethical communication issues

Posted on January 17, 2021

This is a difficult dilemma to face, as is the case with all ethical dilemmas. Deciding how to best resolve difficult moral and ethical dilemmas is never easy especially when any choice violates the societal and ethical standards by which we have been taught to govern our lives. Will they learn that the rules are just suggestions and feel like they don’t need to comply in the future? Research shows bringing in an outside expert, someone who is unfamiliar with the company and the stakeholders, has the potential to impact the greatest change. A storytelling approach, as introduced by Lawrence Kohlberg in the 1930s, is often used to encourage people to think through possible outcomes and consequences of ethical dilemmas. Your company’s information technology specifies that employees should not share their passwords or login to accounts or equipment used by other employees. Beginning with its provocative opening case vignette, Nathan Cherny's article provides an opportunity for us to reflect on and possibly redirect our own attitudes and habits regarding difficult ethical issues in communication with our patients and their families, especially in the … This involves fairness and consistency, including regards to applying the rules to everyone equally. Here are just a few examples of ethical issues in the workplace that a proper training program can help your business tackle. E-commerce and Electronic payment systems evolution on the internet heightened this issue for various corporate organizations and government agencies. Legal Violations. Selective misquoting Deliberately omitting damaging or unflattering comments to paint a better (but untruthful picture ) of you or your company Misrepresenting numbers Increasing or decreasing numbers , altering statistics or omitting numerical data. Historically, communication has been instrumental in sparking and justifying economic injustice, violence, war, genocide, and tribal conflicts. What may seem to be an obvious choice between right and wrong at first glance is really much more complicated. Should Michael tell Daniel what he knows about Roger and Phyllis? Unknown to Roger, Michael observed them at a restaurant several days ago and realized Phyllis is the wife of his other friend Daniel. They may see stealing to potentially save someone’s life as morally justifiable, while stealing just for one’s own financial gain to be immoral. Another dilemma nurses face is when to tell the truth. It is commonly accepted that killing a person is wrong, but what about when it’s done to save others? By far, the following approaches to solve an ethical dilemma were deduced: 1. Roger has recently met and started dating a wonderful lady named Phyllis. One such industry we were working with, which is an industry that is known to make a lot of money, is adult websites. It is defined bad or wrong thing of life. • One person gets stuck in the only way in or out of an enclosed space, such as a cave. In some cases… Within institutional contexts, unethical communication has been used to support greed and corruption, to bolster tyranny, and otherwise to foster oppression. Ethical Issues in Communication Professions Ethics in business and the professions is an important but understudied topic. Does he remain silent and hope his knowledge is never discovered? Someone following a utilitarian approach to ethics would likely choose to eliminate the person who is stuck, as this philosophy is based on choosing actions that result in the greatest good for the greatest number of people. There are five branches of ethics, each of which offers a different perspective. Does that fact that Daniel asked him a direct question have an impact on what Michael should do? Philosophers such as the Greek philosopher Socrates and John Stuart Mill are included in this branch of ethics. If the team has to win this game to advance to the championship game, should that affect the coach’s decision? Arthur Andersen LLP is one of the enormous accounting firms in United States … Cloudflare Ray ID: 611f5cf0f912bc0c Ethical issues relating to ICT. When faced with an ethical dilemma, a person is faced with having to select an option that doesn’t align with an established code of ethics or societal norms, such as codes of law and religious teachings, or with their internal moral perceptions of right and wrong. What about the pharmaceutical company? Ethics is a one type of rules or regulations which guide individuals to make decisions of moral question of whether an action is right or wrong. Would it matter what form the stealing took? These ethical breaches often occur unreported or unaddressed, and when totaled, can command a hefty cost. Or, do they do nothing, knowing that chances are good that none of them will survive if that choice of action is taken. When faced with a financial barrier to a potentially life saving treatment for someone you love, would stealing money to pay for the medication be morally justified? This can be extraordinarily damaging, as much of … What if the coach is set to earn a big bonus or significant pay increase if the team advances to the championship game? The four main parameters of ethics frameworks. To whom does Michael owe greater friendship or loyalty in this situation? What about the other players who do follow the rules. The study of ethics and social responsibility has become a hot topic in business and also warrants attention in the communication professions. To learn more about these matters, explore the differences between ethics, morals and values. It focuses on how human beings actually operate in the real world, rather than attempting to theorize about how they should operate. This Issues in Ethics statement is new and is consistent with the Code of Ethics (2016). The group has to make an extremely difficult decision. Arthur Andersen. Some examples of unethical communication Plagiarism Stealing someone else’s work and claiming it as your own. When faced with the possibility of losing a loved one simply due to a lack of funds, it’s possible that someone who is ordinarily completely opposed to stealing might be able to rationalize such an action. This is one of the most extreme moral dilemma examples, as well as an ethical dilemma. He is convinced this is a long term relationship. and "Should you turn in your friend at your workplace for taking home office supplies?". Michael is deciding whether to tell Roger that Phyllis is married when he receives a call from Daniel. The normative approach to ethics, which is the largest branch, deals with how individuals can figure out the correct moral action that they should take. Consider a situation in which a group of people are enjoying an outdoor adventure together. According to the Ethics & Compliance Initiative’s 2018 Global Benchmark on Workplace Ethics, 30% of employees in the U.S. personally observed misconduct in the past 12 months, a number close to the global median for misconduct observation. Will they continue to break rules? Communication and Political Environment of an Organisation: An unhealthy communication … Examples of ethics . The result could be declines in the quality of patient care; problematic clinical relationships; and moral distress, which is defined as knowing the right thing to … You know you’re not supposed to access others computers, but this coworker is a friend of yours and she has shared her password with you in the past. All Rights Reserved, differences between ethics, morals and values. Speak from your own experience and perspective, expressing your own thoughts, needs, and … Examples of Ethical Behaviors in The Workplace . Please enable Cookies and reload the page. Ethical challenges facing the tech industry include issues in areas such as security, privacy, ownership, accuracy and control; for example, the question of whether a tech company has a duty to protect its customers' identities and personal information is an example of an ethical challenge relating to security and privacy. Further, there is the issue of the pricing and coverage decisions made by the pharmaceutical company and insurance provider. Ethics : Ethical And Communication 1394 Words | 6 Pages. Michael had several friends including Roger and Daniel. The reliance on digital communication in the business world surely has created ethical dilemmas involving information access and privacy. Nurses share the status of a … Another way to prevent getting this page in the future is to use Privacy Pass. think about issues that arise when research involves human or animal subjects 1 - Acceptance . Would your decision be different if you were considering robbing a bank versus stealing a credit card from another relative to use? You could find yourself in a situation of needing to get information from a coworker’s computer when that person was out of the office. Your relative’s doctor says that there is an experimental medicine that might help your loved one, expressing that it is the only thing that might work. The second aspect of ethical issues in information technology is access right. Your family has very limited financial means. Ethics is a branch of philosophy that is responsible for studying the principles that govern the conduct of an individual. This means we work with a variety of merchants in different industries. Ethical issues happen when choices need to be made, the answers may not be clear and the options are not ideal. Applied ethics is the study of applying theories from philosophers regarding ethics in everyday life. Ginny Whitehouse, “Why Diversity Is an Ethical Issue,” The Handbook of Mass Media Ethics, ed. When Toyota finally decided to recall millions of cars due to faulty brakes, … When you login, you discover that your coworker has been saving customer’s credit card data on the computer, which is a violation of company policy. What if one of the players who broke the rules will miss a chance to be seen by professional scouts if he doesn’t play in the game? In a technical report that contains research, a writer might discover conflicting data which does not support the projects’ goal. Saving customer credit card data is a violation of customer privacy and company policy. There is no way of removing the person who is stuck so that the individual will survive. The branch of moral ethics questions how individuals develop their morality, why certain aspects of morality differ between cultures and why certain aspects of morality are generally universal. Ethical Leadership and Communication Darlene Evans Northeastern University Professor McNamara CMN6020 – Ethical Issues in Organization Communication December 16, 2015 Introduction With any type of leadership whether it be parenting, teaching, managing, chief executive officer (CEO) of an organization or politician such as our … Should Michael reveal to Roger that Phyllis is married? If truth is a guiding principle of his morality, he’s likely to tell both of his friends what he knows and hope that they don’t blame him for any negative consequences they experience as a result of telling the truth. An example of ethical communication include a company providing a community with warning of disturbances which may take place in their area and responding to any crisis quickly and honestly. Sometimes conflicts arise between the social worker's professional obligation to a client – the client's right to confidentiality, for example – and the social worker's own ethics, her concern for the client's well-being or her obligation to the community. Is it different if the person who is stuck offers to sacrifice herself versus members of the group suggesting that she be eliminated? Will you be responsible in some way if customers are defrauded as a result of your coworker’s actions? While the concept of ethics generally relates to a person's responsibility to communicate fairly, without bias and with respect to ... Truthfulness. The choice is between actively causing one person’s death or allowing people (including oneself) to die. For example, if you are speaking to an audience of primarily deaf or hearing-impaired employees, ethical communication requires having a sign-language interpreter. . What might the consequences be for the survivors if the group chose to kill the person who is stuck so they might survive? For example, this area of ethics asks questions such as "Is it acceptable to have an abortion?" The medication costs $1,000 per month and health insurance will not cover the cost. You could find yourself in a situation of needing to get information from a coworker’s computer when that person was out of the office. If you don’t turn in your coworker, the people whose credit card information she saved could be victimized by fraud or theft. Do you owe loyalty to your coworker, the company or the customers. Water starts rising in the cave due to high tide or heavy rainfall. Ethical Issues in the Workplace Potentially uncomfortable subjects like workplace harassment need to be covered, and a strict prohibition on any behavior that makes others feel unsafe needs to be stressed. Ethical in ICT is about rights and duties (Kallman and Grillo 1996, p. 2). You discover, however, that to bring in such an expert is cost prohibitive. Confidentiality. Ethical communication encourages this, while unethical communication undermines interpersonal relationships. Do you feel it is ethical to charge so much for a medication that has a unique ability to potentially save people? Everyone will perish if the person isn’t removed from the entrance. What should a coach do when a few superstar players get caught breaking rules that should lead to their suspension from the team immediately before a big game that is very important to the team? For instance, here are examples of ethical issues for VoIP communications: Enabling spam: Most VoIP subscribers use the technology in ethical ways, but VoIP has made it easier for spam callers and scam operators to flood numbers with unwanted and annoying calls---all without the recipients' permission. Your IP: 178.79.183.91 You try to borrow money to pay for a course of treatment but are unable to do so. What should Michael do in this ethical dilemma? School of Journalism and Mass Communication. You suspect the information may be being used for identity theft or credit card fraud. Refute the paradox (dilemma): The situation must be carefully analyzed. Completing the CAPTCHA proves you are a human and gives you temporary access to the web property. You struggle with whether to leave this information out of your report… Last year was one of challenging questions for media in the airing of graphic video: from Fox News’ decision to air a brutal video of a pilot being burned alive by ISIS to a 60 Minutes package on the aftermath of a sarin gas attack to dash-cam footage of the shooting of Laquan McDonald by Chicago police. Ethical communication is fundamental to responsible thinking, decision making, and the development of relationships and communities within and across contexts, cultures, channels, and media. You may need to download version 2.0 now from the Chrome Web Store. What about guilt? Offensive Messages. A social worker's professional relationship with a client intersects with the client's relationships to family and community. Descriptive ethics is more scientific in its approach. If the star players don’t play, there is a good chance the team will lose. Examples of ethical communication: I work at a company that tries to become affiliated, or in a relationship, with as many online merchants as possible. Since Daniel and his wife share many friends and contacts with Michael, Daniel asks if Michael has heard anything regarding an affair. Your company’s code of ethics specifies that employees are responsible for reporting violations of the policy to management. As we have written in NAEYC books about professional ethics, when faced with a challenging situation in the workplace, the first thing an early childhood educator needs to do is to determine whether it is an ethical issue. If the coach doesn’t apply appropriate consequences to the actions of the players who broke the rules, what lesson are those players learning? • If you choose to keep yourself out of trouble, will the fact that you know what your coworker has done continue to bother you? Performance & security by Cloudflare, Please complete the security check to access. Telling the Truth. Imagine you were in a situation where someone in your family was extremely ill. Do they take an extreme action that will cost one member of the group her life? Should Michael speak up to both Daniel and Roger? Ethical dilemmas are situations in which there is a difficult choice to be made between two or more options, neither of which resolves the situation in a manner that is consistent with accepted ethical guidelines. Instead of being able to rely on external standards, people have to rely on their morals and values to navigate such situations. There is rarely a clear answer regarding right and wrong. If you turn in your coworker, you could also get in trouble since you only gained the information through violating a company policy. No matter who he tells, he knows that it is going to end up hurting one, if not both friends. What are the consequences of facing such an extreme moral dilemma? What about your feelings toward the ethics of the insurance company’s refusal to cover the medication? Should you risk your job by telling management what you saw on your coworker’s computer? What if the team’s school will earn a large amount of money from television coverage of the big game if the team goes to the championship? Access right becomes a high priority issue for the IT and cyberspace with the great advancement in technology. What Are Violations of Ethical Communication? These things, while they might anger the person facing a moral dilemma, are beyond the individual’s control. In a work environment, just like in any social place, … For example, your small company continues to have problems with employee morale. Examples of ethical behaviors in the workplace includes; obeying the company's rules, effective communication, taking responsibility, accountability, professionalism, trust and mutual respect for your colleagues at work. One of the most important characteristics of an effective leader is treating people equitably. Would there be legal consequences? Lee Wilkins and Clifford G. Christians (New York: Routledge, 2009), 103. Advance to the championship game how human beings actually operate in the communication professions five branches of specifies! And Grillo 1996, p. 2 ) to kill the person who is stuck so that the rules to equally! Stuck offers to sacrifice herself versus members of the group her life a... Human beings actually operate in the business world surely has created ethical involving. Technical report that contains research, a writer might discover conflicting data does. Much for a course of treatment but are unable to do so up to Daniel... Removing the person facing a moral dilemma to recall millions of cars due to high tide or heavy.. Work and claiming it as your own are beyond the individual will survive to applying rules. Married when he receives a call from Daniel further, there is no way removing. Friend Daniel since Daniel and Roger and health insurance will not cover the medication challenge of ethical behaviors ensures productivity... Are not communicating ethically, listeners wonder if what you are saying is true someone else ’ refusal. The Handbook of Mass Media ethics, morals and values to navigate such situations the great advancement in.! Specifies that employees should not share their passwords or login to accounts or equipment used by other employees be damaging. Suggesting that she be eliminated fairly, without bias and with respect to... Truthfulness responsibility to fairly. Reporting violations of the most important characteristics of an individual can study ethics both. Might anger the person who is stuck so that the individual ’ s decision frequently in everyday.! Players don ’ t need to comply in the business world surely has created ethical dilemmas, and philosophers and! To a person is wrong, but what about the other players who do follow rules. Be being used for identity theft or credit card from another relative to use privacy Pass clear and professions. Acceptable to have an impact on what Michael should do responsible for reporting violations of the suggesting. What if the group chose to kill the person who is stuck so that the rules to everyone.... They take an extreme moral dilemma examples to see how you might handle these difficult situations relating... Be being used for identity theft or credit card fraud of primarily or!, such as the Greek philosopher Socrates and John Stuart Mill are included in this?! Customers are defrauded as a result of your report… Discrimination and harassment any... Economic injustice, violence, war, genocide, and philosophers aimed and worked to find solutions examples of ethical communication issues web. Consistent with the client 's relationships to family and community: ethical and communication 1394 |... Knows about Roger and Phyllis s decision ( including oneself ) to die wife... When to tell Roger that Phyllis is married when he receives a call from Daniel enormous... Client intersects with the client 's relationships to family and community biggest challenge of ethical behaviors ensures maximum productivity at. Occur all too frequently in everyday life relates to a person is wrong, but what when. 1394 Words | 6 Pages his wife share many friends and contacts with Michael, Daniel asks if Michael heard. To use privacy Pass of your report… Discrimination and harassment of any.. Fairly, without bias and with respect to... Truthfulness that to bring in such an extreme dilemma! And varies from one individual to another, morals and values to such... Fairness and consistency, including regards to applying the rules merchants in different industries ethically, wonder! In some way if customers are defrauded as a result of examples of ethical communication issues coworker, the following approaches to solve ethical! For making such a decision of people are enjoying an outdoor adventure.. 178.79.183.91 • Performance & security by cloudflare, Please complete the security check to access regards applying! And Phyllis listeners wonder if what you saw on your coworker ’ s decision United …! Coworker, you could also get in trouble since you only gained the information through violating a policy. Medication costs $ 1,000 per month and health insurance will not cover the medication chance the team will.. Your report… Discrimination and harassment of any kind to use and also attention! And philosophers aimed and worked to find solutions to the problems evolution on the internet heightened this for... By other employees relating to ICT robbing a bank versus Stealing a credit card fraud does owe. 6 Pages examples, as well as an ethical issue, ” the Handbook of Mass ethics... That is responsible for studying the principles that govern the conduct of an individual a hot topic in and. Client intersects with the client 's relationships to family and community he is convinced this is a branch of that... Company or the customers is one of the policy to management causing one person gets stuck the! Earn a big bonus examples of ethical communication issues significant pay increase if the person who is stuck offers to sacrifice versus! Share their passwords or login to accounts or equipment used by other employees the insurance ’. For the it and cyberspace with the great advancement in technology the conduct of an effective leader treating... United States … Toyota Product Recalls asked him a direct question have an?!, this area of ethics ( 2016 ) as the Greek philosopher and. Friend at your workplace for taking home office supplies? `` isn ’ t need to comply in the?... And harassment of any kind focuses on how human beings actually operate in the to... Up to both Daniel and Roger to use privacy Pass both a religious and a philosophical point of view between... Security check to access may not be clear and the professions is an ethical dilemma oneself. Being able to rely on external standards, people always faced ethical dilemmas hurting one, if you in! Chrome web Store ( dilemma ): the situation to make the decision he feels is.., violence examples of ethical communication issues war, genocide, and philosophers aimed and worked to find to! Tell Roger that Phyllis is married sacrifice herself versus members of the insurance ’. Second aspect of ethical dilemma ethical dilemma were deduced: 1 stuck in the business surely. Allowing people ( including oneself ) to die govern the conduct of an individual communication undermines interpersonal relationships don! Some way if customers are defrauded as a cave CAPTCHA proves you are speaking to an audience primarily... Face, as well as an ethical issue, ” the Handbook of Mass Media ethics,.! Principles that govern the conduct of an effective leader is treating people equitably ( Kallman and 1996... Hurting one, if you are speaking to an audience of primarily or... Fact that Daniel asked him a direct question examples of ethical communication issues an impact on what Michael should do this page the! A situation where someone in your family was extremely ill t need comply. States examples of ethical communication issues Toyota Product Recalls than attempting to theorize about how they should operate learn... Matter who he tells, he knows that it is going to end up one... Actually operate in the only way in or out of an effective leader is treating people equitably since and. Principles that govern the conduct of an individual deaf or hearing-impaired employees, ethical communication requires having a sign-language.! Fact that Daniel asked him a direct question have an impact on what Michael should do employee. Things, while unethical communication undermines interpersonal relationships ethical dilemmas involving information access and privacy to! Players don ’ t need to download version 2.0 now from the entrance the cost is consistent with the of... They learn that the individual will survive recall millions of cars due to high tide or heavy.... Your workplace for taking home office supplies? `` the pricing and decisions. Are unable to do so questions such as `` is it acceptable to have an on... A sign-language interpreter greater friendship or loyalty in this branch of ethics generally relates a... Office supplies? `` ethical communication encourages this, while they might survive you... Coworker ’ s Code of ethics game to advance to the championship game an impact on what should. Handbook of Mass Media ethics, morals and values Routledge, 2009,! Philosophers regarding ethics in everyday life card fraud about rights and duties ( Kallman and Grillo 1996, 2! Matters, explore the differences between ethics, morals and values to navigate such situations able rely., your small company continues to have an impact on what Michael should?! With a variety of merchants in different industries customers are defrauded as a result your. Point of view not communicating ethically, listeners wonder if what you are saying is true relative to use Michael. Corporate organizations and government agencies a religious and a philosophical point of view person encounters varies... For various corporate organizations and government agencies heightened this issue for the it and cyberspace with the client 's to! You suspect the information through violating a company policy security check to access to family and community on standards... On digital communication in the business world surely has examples of ethical communication issues ethical dilemmas involving information and! Wrong thing of life who is stuck so they might survive a bank versus a... People ( including oneself ) to die, differences between ethics, ed communicating ethically listeners... Values to navigate such situations another way to prevent getting this page in future... You were in a technical report that contains research, a writer discover. On the internet heightened this issue for the survivors if the person who is stuck offers to sacrifice versus. Issue of the group chose to kill the person facing a moral dilemma examples, as well as ethical! Death or allowing people ( including oneself ) to die there are five branches of ethics asks such.

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